Terms & Policies

Silver Standards

We guarantee that all ALAYAA jewelry is crafted from high-quality 925 Sterling Silver unless otherwise stated.

Handcrafted Nature

Due to the artisanal nature of our jewelry, slight variations in finish or stone color may occur. These are not defects but a testament to the unique craftsmanship of each piece.

Pricing

All prices are subject to change without notice. We reserve the right to modify or discontinue a product at any time.

Intellectual Property

All content included on this site — such as text, graphics, logos, images, and jewelry designs — is the property of ALAYAA and protected by international copyright laws. Any unauthorized use is strictly prohibited.

Processing & Handling

• Orders are processed within 2–4 business days.
• Orders placed on weekends or public holidays will be processed the following business day.

Shipping Rates & Timelines

• Domestic (India)5–7 business days via premium courier partners.
• ALAYAA is not responsible for delays caused by customs or postal strikes.

Customs & Duties

For international orders, the recipient is responsible for any import duties, taxes, or brokerage fees. Please check with your local customs office before ordering.

Eligibility

We offer a 7-day return/exchange window from the date of delivery. To be eligible, your item must be:

1. Unused and in the same condition that you received it.
2. In the original ALAYAA luxury packaging.
3. Accompanied by the original receipt or proof of purchase.

Non-Returnable Items

• EarringsFor hygiene reasons, all earrings are final sale.
• Customized / Engraved PiecesItems tailored specifically for you cannot be returned.
• Sale ItemsItems purchased during a promotional sale are eligible for exchange only.

Return Process

To initiate a return, please contact us at the email below. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to the original payment method within 7–10 business days.

Data Protection

Your privacy is paramount. We collect personal information (name, address, email) strictly for order fulfillment and to provide a personalized shopping experience.

Secure Payments

We do not store your credit/debit card information. All payments are processed through secure, PCI-compliant third-party payment gateways with end-to-end encryption.

What Is Covered

We provide a 6-month limited warranty on manufacturing defects such as faulty clasps or loose stone settings.

What Is Not Covered

• Natural TarnishingSilver naturally oxidizes over time. This is a characteristic of the metal and not a defect.
• Accidental DamageScratches, chain breakage due to pulling, or damage from exposure to chemicals (perfume, chlorine, hairspray) are not covered.
• LossWe do not replace lost or stolen items.